How to request a refund for a purchase in the Playstation Store

More than one has purchased a game, downloadable content or skin and they are repent of the purchase made. These cases are usually more common than one might imagine, but unfortunately nothing could be done.

Whether because you made the wrong DLC, Skin or game, there are a thousand reasons to regret a purchase made in PS4 online stores, but this is no longer an inconvenience because the Playstation Store recently included a refund system.

Above all, you can request a refund on almost any product you got in the Playstation Store application. The process is simple and you can apply it as many times as you want, thus avoiding mistakes and receiving your money back that you can use to finance a next purchase in the Store.

Below we will mention how the Playstation refund system works Store and the steps you need to follow depending on the type of content purchased.

How to request a refund on the Playstation Store

Depending on the type of content you have obtained and the type of purchase (whether it is a normal purchase or a pre-order) the system for requesting a refund will vary ; however, the steps to follow are very simple.

To initiate the refund process, you must choose to chat with a Sony representative on Playstation Official Support Website.

On the page where your browser appears you will need to select «Sony account help». After these you will need to click on the call tab contact us.

At this point they will ask you for your PSN ID and the email linked to that account. They will then put you in touch with a representative to ask for a refund.

You will be asked for the name of the game or DLC that you bought. Once you have provided the information requested by your Sony representative, you must wait a day or two for the full cost of the content to be refunded.

Refunds for the purchase of digital content

This includes any type of content, from full games, to DLCs, season passes, themes or skins. From the moment you order the game, you will have 14 days to request a refund.

However, if you have already started downloading the game or if you are streaming and started streaming, you will automatically lose the ability to request a refund, a unless the content is defective.

Refunds for booking digital content

This includes all purchased content before the release date official. This type of reimbursement has two methods depending on the date of acquisition of the title.

Pre-order placed more than 14 days before launch

You can request a refund of your money anytime before the game launch day. This means if you have ordered the game months before of the launch, you can request a reimbursement any day before launch day.

Pre-order placed less than 14 days before launch

In this case, you will have 14 days to cancel the order and request a refund. If you have booked up one week before the game, you can request a refund even after the game launch.

Refunds for the purchase of subscriptions

All flat rate purchases include Playstation Plus, Playstation Now or EA Access. Once you have purchased a subscription to the Playstation Plus or Playstation Now service, you will have 14 days to request a refund, taking into account that the free trial days are included in the 14 days.


In case you buy a subscription to a service like Playstation Plus and request a refund days later, you may be reimbursed for less than the one paid to compensate for the use of the service.

Conversely, if you buy a subscription to a service in the Playstation Store, you acquire a permanent service that DON'T can be refunded. In any case it is possible to cancel the subscription; however, in the event of cancellation, the service will be extended until the next billing period, interrupting the monthly payment.

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