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    Fix: "PUBG hangs on startup and won't load"

    Who I am
    Martí Micolau
    @martímicolau

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    If it happened to you that when you try to play PUBG crashes on loading and running screen. And you want to quickly fix this error so that you can play safely again. You must have your device handy to perform the steps we will mention here. In addition to having a WiFi network.

    PUBG is a multiplayer game, where you can play with your friends and family, across various platforms. It can be installed on mobile phones, laptops and desktops and even on consoles like PS4 and Xbox. It has been very popular lately, matching games like Fortnite. However, many users are blocked because it sometimes gets stuck on the loading screen.



    How to fix PUBG error on Android?

    Android is a system with many features, and this allows us to customize it as we want, many times we usually have many apps installed. If this is your case, you should try to eliminate some that you don't use frequently, since this game must constantly use storage space.

    And if for some reason you don't have access to enough storage, the game won't launch properly. You should always check that the your WIFI network is working properly, so that the game can quickly enter the server.

    Another thing you should always check is that your Android software is updated to the latest version. This is because PUBG is a game that is constantly being updated and it may be left unused in older versions of Android, so this could happen to you.

    If you've tried all of the above and still can't access the app, chances are you have a corrupted game file so you need to delete it and download it again via the Play Store. This is a very quick process as the game is totally free, you just have to open the shop and search for the name of the game. With this, it will appear as the first result and you can install it.



    How to fix PUBG error on iPhone?

    In the case of Apple devices, we have more limited options for troubleshooting in apps. However there are some things we can still test, check in the settings section you are connected to the WIFI network of your home and that you do not only have mobile data activated.

    This is to ensure that the problem is not a connection problem and it is mainly the app not working. Go all’App Store and check if you have any pending updates for PUBG. To save this step, you can turn on automatic updates. So you won't have to worry about checking it from time to time.

    You can also try to restart your device, to do this you have to press the power buttons and the middle button at the same time, you have to leave it pressed for at least 3 seconds, this will restart your device and you can try to open the App again.

    Definitely, we can do the same step as android, but this time applied to the iPhone, we have to uninstall the game, for this we click on the app for a few seconds and press the «X». Be careful not to delete it from your game center, as your progress is saved there. With this, it remains only to install it again in the store.

    Possible reasons for this error

    PUBG being a global game, has a lot of load on its servers, so it could be the case that they collapse and no longer admit players for a few minutes. This, although slightly less likely, could be an explanation.


    Other reasons may be more general and are the same as found on many devices. On the one hand, it could be due to a problem with our phone's WIFI connection, as this affects a lot because the game must always be connected to the network. Therefore, if at the opening notes that the internet is unstable, will fall.


    The problem could also be due to the fact that the game had a bad update or that there was an outage at the time of installation, whether it was WIFI or the your cell phone has been turned off, so important files may have been affected.

    How to fix the charging error on iPhone and Android?

    In case the above solutions didn't work for you, don't worry, as our team of experts have selected some much more useful options that can help you fix the problem faster. Among these are:

    Free up space on your mobile

    This is probably the most common cause of PUBG not launching on a large number of phones. It turns out that, despite people not realizing it, saving images from WhatsApp and other applications ends up filling up the phone's storage space. In this case, we advise you to make a backup of your images or simply to eliminate them.

    Many phones don't delete photos right away. On the vast majority of Android phones and even iPhones, you will have to press the "trash" button. In Android it is located in the upper right part of the menu. You can identify this menu with the button with three horizontal bars.


    On the iPhone you will have to open the gallery application and go to the albums. Once there, you will have to go down to the last of these, which will have the name "recently deleted".

    On the other hand, you can remove apps from your phone. In the case of Android, you need to access your phone's settings menu by pulling down the notification bar and pressing the button in the top right corner. This takes you to the settings menu. In the «Applications» option you will be able to see all the apps on the phone and even delete them if you wish.


    For iPhones, the process is similar. You have to go to the 'Options' app and among the menus it offers you will find one that says 'Storage'. When you press it you will see the button that says "App". 

    Use a stable internet connection

    This is often one of the reasons why the App does not start. Instead of being an issue caused by your phone's capabilities, the app restarts as it gets no response from the game server. To solve this problem, you can start playing using your mobile data, as multiplayer games they only spend a total of 38MB per hour of play.

    To solve these problems being on a private network, you need to make sure that the people who are connected are not making video calls, making heavy downloads, or uploading files to the network, as this all raises a value called 'Latency'. If the latency is very high, the server automatically refuses the download.

    Another solution that can be applied to the problem is to configure the router you are connected to to give you a faster connection, but to usual this operation comes performed only by technicians. In this case, you should ask him if he allows you to restrict the router at the next technical visit. This is done in case a neighbor or unwanted person is accessing the network.

    Keep the game updated to the latest version available

    This is the simplest method, because as mentioned above: in case the server has connection problems, the game will restart. 

    When your version of the game is very old, the server automatically refuses the connection. In this case, you have to go to App Store or Play Store and check that you have the latest version of the App.

    Clear game data and cache

    To do this, you will need to open the "Settings" menu. To do this, you will open the app drawer and look for an icon that looks like a gear. Pressing it will open the configuration app. This applies to both Android and iPhone, as the setup app does found in the main menu of the iPhone.

    When you log into the app, go down and you will find a button that says "Applications". When you press it, you will see a menu showing all applications. If you click on any of these, a page will open where you can see the options «Clear cache» and «Stop application». If you search for PUBG and follow the procedure of the "Clear cache" button, the game may work better.

    Uninstall and install again

    For that, you will follow the universal method of finding the app that we have mentioned above. If you click the "Uninstall" button, you will delete all game data on your device. In order to play again you have to download it again from the Play Store, so we recommend that you do so at night when the internet is fast.

    This causes all incorrect installation packages to be fixed and the game starts correctly.

    Check if your device is compatible with the game

    This is a general rule of thumb, as the game requires minimal hardware from the phone to run properly. In the case of mobile phones, ranging from iPhone to Android, PUBG requires:

    • Android Lolipop o versioni successive.
    • 2GB of RAM.
    • 1,5 GB of storage.
    • Any device above the fifth generation is required for Apple phones and tablets.

    Check if the graphic setting is compatible with our mobile

    This is a problem that sometimes occurs when people try to render the game with very high graphics and as a result they cannot run the game smoothly as it will not work with a decent amount of FPS. 

    To fix this, start the game and don't enter a game. You will need to go to the configuration menu and then go to the graphics section. You will need to lower the graphics to low or medium so that your phone can carry out correctly the maps.

    Change server

    For this, you'll need to use a VPN that you can download from the Google Play Store and mask your connection to make it look like it's from another country. If you don't want to do this, you have to tell a friend who is connected to the server that you want them to invitations to a game to switch servers.

    Use the "Repair" button

    When you start the game, without logging into your account except at the beginning of the App, you will be able to see a button with a wrench at the top right of the screen. When you open this window, you will be given 5 options: Routine repair; Restore the game; Delete maps; Restart; Resource repair. Each of these will improve the performance of your game.

    Go to PUBG lite

    This is a version with much more moderate and optimized graphics. It's made for low-end phones and you can download it for free via the Google Play Store.

    What to do if PUBG Mobile Emulator for PC stays on the loading screen?

    If you are on a PC, you will need to make sure that the emulator you are using is compatible with the App. Generally, Bluestacks, which is the most famous emulator, is compatible with the App. However, if you don't use Bluestacks, you should check the list of compatible applications on the website where you downloaded the emulator.

    Check your internet connection

    In this case, you have to consider that sometimes the Windows firewall prevents some applications from using the Internet of the computer. To fix it, you need to go to the firewall menu which you can see when you open the Windows Control Panel.

    Verify that you meet the minimum operating requirements

    Gamers should be reminded that the computer and phone requirements are the same, although in computers it is always advisable to have a 64-bit system (greater than 4GB of RAM) and a CPU superior to an Intel Core i3. At least 2GB of storage is required.

    Empty the emulator cache

    This usually solves the emulator's RAM emulation problems. To do this, you will need to access the emulator menu as if it were an Android, search for the settings menu and search for the app in the application menu. 

    Uninstall and reinstall the emulator

    This usually solves all internal problems between our computer and the emulator. Sometimes they can be caused by incomplete download or corrupt download. Either way, you have to make sure di have a good Internet connection in so that the download does not fail.

    Turn off the experimental play features

    This is something that is only available to people who have NVIDIA-branded hardware and is a short process that is done by opening the graphics card menu. You have to give the sprocket which is located in the upper right part. Under where our profile should be, there is the box to enable or disable experimental features in games.

    Disable in-game overlay

    This is also exclusive to NVIDIA users. To do this you perform the same procedure as before, only the box that says is activated or deactivated ‘Graphics Overlay’.

    Inadequate screen resolution

    This is a fairly common error and is solved by adjusting your emulator's screen resolution from its menu. Remember that the emulator screen resolution cannot exceed that of your monitor screen.

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