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    3 methods to resolve the “Unfortunately Whatsapp has stopped” error on Android

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    Joel Fulleda
    @joelfulleda

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    How often does the “Unfortunately WhatsApp has stopped” error message appear on your phone screen while you are trying to send messages or make calls on the instant messaging app? If this is a normal occurrence, you should learn how to fix it. This guide will walk you through three (3) foolproof ways to fix the problem. Read on.


    You will often see this error on your Android device if the WhatsApp installation file is damaged or broken. Some issues with the app cache may also cause the error. If you have recently updated WhatsApp, there may be some conflict between the cache of the previous version and that of the newly installed version. A bug in the WhatsApp app could similarly cause it to crash and display the error message “Unfortunately WhatsApp has stopped”.



    Fortunately, this problem is easily remedied. Simply closing and reopening WhatsApp could put things back in order. Furthermore, a simple restart of the phone could return Whatsapp to normal. However, if WhatsApp keeps crashing and the error message keeps appearing on the screen often, the solutions listed below may help you to fix the problem permanently.

    • How to permanently delete a WhatsApp group

    1. Clear the cache

    You can start by clearing the WhatsApp cache and restarting the app afterwards. Here's how to do it.


    Step 1: Launch the Android Settings menu and select the "Apps & notifications" option.

    Step 2: tap the “View all apps” option.

    Step 3: scroll to the bottom of the app list and tap WhatsApp.



    Step 4: Then select the “Storage and cache” option.


    Alternatively, you can long press the WhatsApp icon on the home screen and tap the "i" icon included in the menu.

    This will redirect you to the information page on the WhatsApp app. From there, select the “Storage and Cache” option.


    Step 5: tap the Trash icon with the words Clear cache to delete the WhatsApp cache.

    Now go back to using WhatsApp. If the error message “Unfortunately WhatsApp has stopped” still appears on the screen, proceed with the second troubleshooting method listed below.

    2. Update Whatsapp

    You may also encounter this error while using WhatsApp if you are using an outdated version of the app. Launch the Play Store app on your Android device and update WhatsApp accordingly.

    Alternatively, you can tap the Update WhatsApp button at the bottom to update the app.

    • Update WhatsApp

    3. Reinstall Whatsapp

    This has proven to be an effective solution for some Android users experiencing the “Unfortunately WhatsApp has stopped” error on their devices. If none of the solutions mentioned above solves the problem, then you need to uninstall WhatsApp from your device and reinstall it from the Google Play Store.

    Find out three different ways to delete and reinstall WhatsApp on an Android device. Before proceeding, however, you may want to know what happens when you uninstall WhatsApp.


    Dal Play Store

    Step 1: launch the Play Store app on your device and go to the WhatsApp page. You can also tap the “WhatsApp on Play Store” button at the bottom to quickly visit the WhatsApp app page on the Play Store app.

    • WhatsApp su Playstore

    Step 2: Tap the Uninstall button and tap OK on the confirmation prompt.


    This will remove WhatsApp from your device.

    Step 3: to reinstall WhatsApp, tap the Install button on the app page and wait for it to be installed.

    Configure your account and you should no longer encounter the "Unfortunately WhatsApp has stopped" error.

    From the Device Settings menu

    Follow the steps below to uninstall WhatsApp from your device's Settings menu.

    Step 1: launch the Android settings menu and select the “Apps and notifications” option.

    Step 2: select "View all apps".

    Step 3: scroll to the bottom of the page and select WhatsApp.

    This will open the WhatsApp app information page. Alternatively, you can tap and hold the WhatsApp icon from the phone home page or taskbar and select About App.


    Step 4: tap the Uninstall icon to delete WhatsApp from your device.

    Step 5: tap OK on the confirmation request. Since you will be reinstalling the app, we recommend that you keep its data. Check the box provided to do so.

    After successful uninstallation, visit the Google Play Store to reinstall WhatsApp on your device.

    • Install WhatsApp from the Play Store

    From the device home page

    You can also uninstall WhatsApp directly from the main phone screen. Press and hold the WhatsApp icon and drag it to the uninstall icon in the upper right section of the screen.

    Note: Before uninstalling WhatsApp from your device, it is recommended that you backup your chats, preferably to the cloud. This way, you can easily restore the app data when you reinstall the app.

    Whatsapp without problems

    You should now be able to use WhatsApp without any problems. In the rare event that the error persists after applying our troubleshooting tips mentioned above, you need to update your device's operating system. And if the error persists after updating the operating system or if your operating system is up to date, you should factory reset your device as a last resort.


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