Most Diablo Immortal players have found it impossible to transfer their accounts to a different region, a process that should otherwise be simple and seamless. When players try to transfer their account to another region, Battle.net gives them a rather strange error. The following guide will highlight the Battle.net error of not being able to merge accounts if they are in different regions in Diablo Immortal.
How to fix Diablo Immortal Battle.net account merge error due to different regions
When players try to move their Battle.net account from one region to another, they are simply told no because both accounts belong to different regions. The mistake doesn't actually make sense because using the region transfer service literally means you're moving to another region.
“We are unable to merge your accounts as they are located in different regions,” the error reads. “Accounts were created in different regions”.
The worst part is that once players are shown this error, they are blocked from their Diablo Immortal accounts. They can no longer access any characters created on the account let alone the game.
The bad news is that there is no fix for this account merge error due to different regions. The good news is that Blizzard Entertainment knows this and is currently investigating the issue. You can keep an eye on their progress from the Blizzard Support Forum.
Until the error is corrected, anyone who has lost access to their Diablo Immortal account can create a new account to start over or wait.
You probably won't lose your first character permanently, but Blizzard Entertainment hasn't mentioned any time frame. The error could be corrected in days or weeks. There is no need to wait then.
Please note that Diablo Immortal does not support cross-server play. If you switch regions or servers to create a new character, you will not be able to transfer your character to your own or another server later.