How to fix when WhatsApp video call not working on iPhone and Android. WhatsApp was released as an instant messaging app and included features like voice calling, video calling, stickers, WhatsApp Web, end-to-end encryption, and more.
Among the latest updates we find, WhatsApp Payments. However, the rise of the video calling frenzy has made WhatsApp users agitated. While many people try out new options for video calling, many complain about WhatsApp video calling not working on iPhone or Android.
To meet growing demand, the Facebook-owned company recently crossed the four (4) to eight (8) member limit for group video / voice calls. This has led to people making multiple WhatsApp video calls with their friends, family and others. However, there are several reasons why video calling may not work randomly.
For starters, the WhatsApp app requires microphone and camera permissions to make video calls work properly. And this is one of the things to check. In this post, we have tried to offer you as many solutions as possible to fix when WhatsApp video call is not working on iPhone and Android. Let's begin.
WhatsApp video calling does not work on iPhone and Android
1. Update Whatsapp
WhatsApp frequently updates its app on iOS and Android. Problems with video calling may occur due to an old build of WhatsApp on the phone. Go to the App Store or Google Play Store and update the WhatsApp app to the latest version. Users of the WhatsApp Beta channel on Android and iOS should update their respective WhatsApp builds to the latest versions, which contain several bug fixes and performance improvements.
2. Use an advanced network connection
Video calls require a stable network connection to function smoothly. Furthermore, they consume more data than WhatsApp voice calls. Next, make sure your phone is connected with a strong signal by checking the network signal bars on your device. For those who own a dual-band router, you need to check if your phone supports the 5GHz Wi-Fi band. And if so, connect your phone to the 5GHz band of your Wi-Fi network.
3. Allow the necessary permissions for Whatsapp
As mentioned earlier, WhatsApp requires microphone and camera permissions to successfully make video calls. You may have denied these permissions when setting up the app the first time. This could be why the audio and video may not work as expected. Check your phone settings and allow the necessary permissions for the app.
Open the Device Settings app, scroll down until you see WhatsApp and open it. The “Allow WhatsApp to access” window will open. Make sure the options for Microphone and Camera are enabled.
On Android, there are two ways to open the permission manager. You can open the Device Settings app and go to Apps & Notifications> See All Apps> and go to WhatsApp.
Alternatively, you can long-press on the WhatsApp app icon and select the info option from the context menu that is launched. This will take you directly to the app info menu. Here, select the Permissions menu and enable Camera and Microphone permissions.
4. Check content and privacy restrictions (iPhone)
Normally, content and privacy restrictions are turned off by default. You can skip this solution if you haven't enabled Screen Time on your iPhone. If you have enabled Screen Time and enabled Content and Privacy Restrictions, you need to check if you have authorized the WhatsApp app to access the microphone.
- Open the Settings app on the iPhone.
- Go to Screen Time> Content and Privacy Restrictions and make sure the installed apps have permission to access the microphone.
5. Allow Whatsapp to use mobile data (iPhone)
iOS allows you to restrict mobile data usage for certain apps from the settings menu. If the option is enabled for the WhatsApp app, you may not be able to make or receive video calls easily.
- Open the iPhone Settings app and scroll down to WhatsApp. From the following menu, slide the switch next to Mobile data to enable it.
6. WhatsApp video call does not work: turn on data usage in the background
Enabling this option allows you to receive WhatsApp video calls even when you are not using the app.
- On iPhone, open Settings and go to WhatsApp. Then turn on Background App Refresh to allow WhatsApp to use the data in the background.
- Android users can long press on the WhatsApp app icon and open the App Info menu. Open the Mobile data and Wi-Fi menu and enable the Background data option.
7. Disable data saver
Data saver mode on iPhone or Android may be preventing WhatsApp from working normally. If you have enabled data saver mode on your phone, it may prevent WhatsApp from using features such as incoming video call or making a video call correctly.
- To disable the data saver mode on iPhone, open the Settings app> Cellular> Cellular Data Options and disable the low data mode from the following menu. Also, enable data roaming from the same window if you want to use WhatsApp video calls on cellular data while traveling in another country.
- For Android phones, go to Settings> Network and Internet> Data saving and turn off the option.
8. Disable Battery Saver
Battery saver mode is meant to prevent apps from running in the background to save some battery power. If you've enabled that option, consider disabling it from the Settings menu.
- IPhone users can go to Settings> Battery and disable Power Saving Mode from the menu.
- Android users can go to Settings> Battery> Battery saver and turn off the option.
9. Clear Cache (Android)
Clearing the cache for WhatsApp will not make you lose your personal data; it will only delete temporary files. To clear the cache, long press on the WhatsApp app icon and open the app information. Go to Storage and Cache and then clear the cache.
10. Restart your phone and reinstall Whatsapp
Restarting your Android phone or iPhone often solves some problems. You can restart your Android or iPhone device and check if the WhatsApp video call is working or not. If not, back up your WhatsApp data and try reinstalling the app.
WhatsApp video calling does not work on iPhone and Android: conclusion
WhatsApp video calling may not be feature rich, but they are certainly popular as over 2 billion people use WhatsApp. While the app is simple enough to use, it's the deeper settings and permissions that may be preventing you from enjoying a video call. If you've found another solution, share it with us in the comments below.
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